Terms and Conditions

Billing

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- Billing is based on hours per month, the type of work, and services provided.

- Services will be billed before they are rendered at the beginning of the month (days 1-7).

- Failure to pay by the 7th day of the month will result in complete service termination.

- Only Bizum, bank transfer, and Stripe transfers (one-time payment or subscription) are accepted.

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Refunds / Sessions

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- There are no refunds for sessions, packages, or long-term contracts.

- Sessions and services must be used within the month.

- Sessions are non-transferable to other months and cannot be combined.

- Consultations, sessions and additional work during a month (beyond the originally agreed-upon hours), including overtime provided (for example, if the client is late for a session and wishes to extend the service time), will be billed at their respective rate.

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Cancellation Policy

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- The cancellation policy is >48 hours. In this case, there will be an attempt to reschedule the session according to the client's and trainer's availability, but rescheduling is not guaranteed.

- Cancellations made less than 48 hours before the start of a session will not be refunded, nor will rescheduling be possible without additional cost. The client may choose to add an extra session and will be charged after the extra session or in the following month's invoice.

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Injuries

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- In the case of injury, a doctor's report is required. Sessions not used due to justified medical reasons will be carried over to the following month after the client receives medical clearance.

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Lateness to Sessions, Appointments, Consultations (etc.)

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- If the client arrives 15 minutes (or more) late to a session, the session will be canceled immediately (without refund). The client may pay for the extra time if they decide to continue with a full session (provided there is agreement with the trainer and it aligns with the client's and trainer's schedules).

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Updated 09.01.26.